Field Services Manager - Calibration (57792)
Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.
Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.
The Position:
The Field Service Manager will work with and oversee technicians in the field in order to ensure that customers’ needs are met in a timely and proficient manner. This position will require you to work on individual projects while managing a team of technicians in remote areas simultaneously. This is an exempt salary role with the expectation that the Field Services Manager works a minimum of eight-hour weekdays during core business hours. The position will be based out of the Marietta, GA corporate office for four out of five days per week.
Responsibilities:
- Manage day to day activities of the calibration field services technicians
- Schedule and arrange for training for all field technicians
- Ensure that technicians are performing job duties in a timely and professional manner
- Partner with scheduling coordinator to schedule upcoming jobs, appoint the appropriate technicians to jobs, communicate with customers to schedule appointments, and handle any concerns that the customer may have as a result from an onsite appointment
- Perform and complete out of tolerance reports and investigations
- Maintain the Cap-X list and budget
- Handle relevant customer needs and complaints
- Collaborate with the Tool Room Coordinator in order to effectively manage the field services equipment room
- Work closely with Corporate Metrologist on updating all relevant calibration procedures, data templates and uncertainties
- Collaborate with the Quality Assurance department in order to ensure field specific calibration procedures and reference documentation are up to date
- Other duties as assigned by management