Field Services Supervisor

Sage is looking for a Supervisor, Field Services to provide leadership, coaching, and direction to Field Technicians while supporting daily field and logistics operations. This role combines hands-on operational oversight with team development to ensure safe, efficient, and high-quality service for our customers.

Why Sage? Every team member makes the world a better place, every day. Our Mission is making the world more Sustainable by extending the life of electronics. Our clients are some of the largest enterprise technology users in the world, fueling rapid growth and numerous career opportunities to do well while doing good.

Responsibilities:

• Supervise, coach, develop, and evaluate Field Technicians and Senior Field Technicians.
• Coordinate staffing, scheduling, and resource allocation to meet customer and operational needs.
• Oversee route planning and route optimization to maximize service efficiency and control costs.
• Monitor service metrics, customer feedback, and operational performance to identify improvement opportunities.
• Ensure compliance with safety standards, DOT/FMCSA regulations, and company policies.
• Manage fleet operations, vehicle maintenance activities, driver logs, and transportation requirements.
• Support warehouse, logistics, and field service operations to ensure seamless service delivery.
• Develop and maintain operational procedures, training materials, quality standards, and performance expectations.
• Partner with internal teams and customers to resolve issues and maintain high levels of customer satisfaction.
• Support audits, inspections, and regulatory compliance initiatives.
• Perform Field Technician duties as needed and assist with special projects.