Field Support Analyst I

• Install, configure, maintain, and repair desktop and laptop hardware, operating systems, and peripheral equipment.
  
• Diagnose and resolve hardware and software issues efficiently.
  
• Perform advanced troubleshooting on desktops, laptops, mobile devices, and peripherals.
  
• Support and maintain Windows 10/11 operating systems and Microsoft Office 365 environments.
  
• Evaluate technical issues and assist in identifying appropriate solutions.
  
• Provide basic user training for new system installations and tools.
  
• Ensure timely resolution of technical incidents in a field-based setting.
  
• Maintain documentation of issues, resolutions, and system updates.
  

Requirements

Associate degree (AA/AS) in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.

• Minimum of 1 year of experience supporting PCs and operating systems.
  
• Dell Hardware Certification.
  
• Experience working with desktop technologies and IT support environments.
  
• Availability to work on-site, Monday to Friday, 8:00 AM – 5:00 PM.
  
• Location: San Juan PR
  

• Strong knowledge of Windows operating systems (Windows 10/11).
  
• Proficiency in Microsoft Office 365.
  
• Advanced troubleshooting of desktop/laptop hardware and peripherals.
  
• Experience supporting mobile devices.
  
• Understanding of hardware components and system configurations.
  
• General business and technical support skills.
  

• Strong problem-solving and analytical thinking.
  
• Effective communication skills (technical and non-technical users).
  
• Customer service orientation.
  
• Time management and ability to prioritize tasks.
  
• Adaptability in a field-based work environment.
  
• Ability to work independently and within a team.
  

Benefits