Field Support Associate (Remote)

Field Support Associate (Remote)
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Kentucky, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
The Field Support Associate (FSA) is an entry level position that is responsible for assisting the Account Executives with administrative DMVdesk related activities. The FSA will assist Account Managers within a region to ensure that all clients are seen on a regular basis and that all issues are resolved in a timely manner.
Key Responsibilities

Live scanning (fingerprinting)

Vin verifications

Logbook Cleanup

Computer, printer, and monitor setups

Drafting floor plans and document collection

Software Installation

Assist with DMV Document preparation

Assists DMVdesk with technical support tickets

Training and Education that will be provided

FSA will learn how to complete DMV paperwork

FSA will learn Business Partner Automation Regulations

FSA will learn how to us DMVdesk

FSA will Ride alone with the Registration Support team to assist with the processing of DMV paperwork.

FSA will attend RMP Online Classes

FSA will learn the rules and regulations of various DMV transactions.

Compensation
The hourly rate range for this position is: $22.00 - $24.50

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

Healthcare Coverage for you and your family covering Medical, Dental & Vision

Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

Generous PTO

Pet Insurance

Retirement Planning

ID Theft Insurance

Life and Disability Insurance

Commuter Benefits

Accident & Hospital, Critical Illness Insurance

Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.