Field Support Engineer (POS Device) - Mindanao Region

We are looking for a highly motivated Field Engineer to join our Device Management Team under Merchant Services - Operations. In this role, you will be responsible for the installation, maintenance, troubleshooting, and support of POS devices deployed to our merchant network.

Key responsibilities

• Perform on-site installation, configuration, reprogramming, and troubleshooting of POS devices and payment terminals

• Diagnose and resolve hardware and software issues to ensure optimal device performance

• Handle POS device pull-outs, replacements, upgrades, and preventive maintenance activities

• Conduct regular device inspections and audits to ensure proper usage and compliance with company standards

• Provide exceptional service by accurately identifying reported issues and recommending appropriate solutions

• Conduct merchant orientation and training on the proper use, operation, capabilities, and limitations of payment devices and solutions

• Build and maintain positive relationships with merchants to ensure a superior customer experience

• Gather merchant feedback and additional requirements, and coordinate with relevant teams to improve products and services

• Prepare complete, accurate, and timely Engineer Activity Reports after every service engagement

• Ensure achievement of service level agreements (SLAs) through effective planning and execution of daily field activities

Qualifications

• Bachelor's Degree in Engineering, Electronics, Information Technology, Computer Science, or any related technical course.

• At least 2-3 years of relevant experience in Field Service, Technical Support, POS Devices, Banking, FinTech, Telecommunications, or Customer Service operations.

• Strong English communication skills, both written and verbal.

• Must own a motorcycle and be willing to travel extensively for field assignments.

• Willing to work on weekends, holidays, and shifting schedules when required.

Preferred Skills & Competencies

• Knowledge of POS devices, payment terminals, and payment solutions in the Philippine market.

• Strong technical troubleshooting and diagnostic skills.

• Customer-focused with excellent relationship management abilities.

• Analytical thinker with effective problem-solving skills.

• Ability to work independently while managing multiple field activities.

• Strong teamwork and collaboration skills.

• Adaptable in a fast-paced and highly dynamic environment.