Field Support Rep

*This position is temporarily remote. It requires you to provide your own computer to work. You must provide your own reliable internet access. You must have a headset to answer phones. If you are having connection issues with your internet, you must call the Dispatch Manager and arrange to pickup a hotspot. You must also arrange to drop off this equipment.

The FSR position is responsible for interacting with our clients, RCX management and Drivers. An FSR will generally work 3, 12-hour shifts and 1, 6-hour shift per week.

Primary Job Responsibilities

• Providing customer service to RCX clients, field management and drivers.
• Taking assignments from RCX clients.
• Answering phones and assisting clients, RCX management and drivers with all issues pertaining to the day to day operation
• Identifying and assigning drivers and vans to trips received from clients
• Communicating essential information and updates to our clients, RCX management and drivers
• Obtaining proper approvals and documentations necessary for payment
• Perform administrative functions to assist in keeping driver and van information updated.
• Reporting information necessary for the RCX field managers to properly manage the drivers.
• Correctly obtaining and recording trip information for communication and billing to the clients.
• Other duties as necessary to create a proper work environment or that become essential to the day to day operation of the company.