Operations Support Specialist

Position summary

The Operations Support Specialist owns the business processes behind Hulcher's field operations: job setup, cost control, close-out, resource coordination and compliance documentation. The role works with division and project managers on emergency response, derailment, environmental and industrial service projects. It serves to resolve problems that impede equipment mobilization and demobilization, prevent possible billing issues through the initiation of proactive credit checks, lodging needs, and uses operational data to keep critical personnel apprised of job statuses. Success means jobs start fast, costs, revenue projection and budgetary estimates are accurate, and daily work reports are complete within one day of work completion.

Key responsibilities

Operations process ownership

• Own the job lifecycle process from setup through close-out, setting standards for job records, field tickets and supporting documentation
• Write and maintain operations support procedures, and train field supervisors and administrative staff on them
• Find bottlenecks in mobilization, ticketing and billing, then design and carry out fixes
• Serve as the operations lead for system changes, such as field ticketing or job revenue projection tools

Job setup and resource coordination

• Review new job scope, customer terms and rate sheets so jobs are set up and revenue is correctly projected
• Determine best geographically located crews and equipment to source, lodging needs and booking, balancing speed and cost
• Lead support logistics during emergency responses, including after-hours decisions on travel, lodging and vendor support

Job cost control and close-out

• Monitor labor, equipment and material revenue projections on a job-to-job, daily basis
• Review and resolve inconsistent field tickets with field leadership and internal audit team members
• Approve job packets for invoicing within delegated authority, making sure documentation is complete
• Facilitate job profitability and provide response recommendations while ensuring real-time documentation and timely job closure

Compliance and audit readiness

• Provide Hours-of-Service and transportation support to Fleet Logistics function
• Facilitate and provide documentation for requested insurance needs

Vendor management and reporting

• Negotiate and oversee lodging needs and cost-saving measures
• Build and present recurring reports on job status, utilization, and actively working equipment counts and metrics
• May guide or mentor operations administrative staff
• Perform other duties as assigned