Field Support Technician - Electrical Systems Maintenance

Provide critical field engineering support for deployed electrical hardware systems across the US. Work directly with customers to resolve technical issues, perform installations, and ensure optimal system performance through hands-on troubleshooting and maintenance activities.

Join EPAM to engineer solutions that matter. From AI to cloud transformation, you'll collaborate with top-tier innovators, gain autonomy to explore your ideas, and grow your skills in a culture built for tech excellence.

Req.#1109173903

Responsibilities

• Collaborate with key engineers to deliver comprehensive customer support for field-deployed electrical systems
• Perform on-site installation, tuning, and troubleshooting of electrical devices to resolve customer technical issues
• Read, interpret, and analyze complex technical documentation including electrical schematics and mechanical drawings
• Conduct field maintenance activities and provide hands-on support to ensure optimal system performance and reliability
• Travel frequently (approx 50%) across the US to customer locations for equipment support and maintenance activities
• Communicate effectively with customers and internal teams to document issues and provide technical solutions

Requirements

• Fluent English communication skills for effective interaction with native speakers and technical teams
• Solid hands-on experience in support and maintenance of electrical devices and systems
• Valid US driver's license with willingness to travel frequently within the United States
• Strong ability to read and analyze technical documentation, electrical schematics, and mechanical drawings
• Experience in customer-facing technical support roles with proven problem-solving capabilities

Benefits

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program