Field Support Technician - POS & Payments
Description
Salary: $85,000 + superannuation
About Us
Shift4 (formerly Smartpay) is boldly redefining commerce by simplifying complex payment ecosystems locally and across the world. As the leader in commerce-enabling technology, with over 56,000 terminals in Australia and New Zealand, Shift4 powers millions of transactions annually for thousands of businesses in virtually every industry.
Shift4’s mission is to provide industry-leading, world-class customer service and therefore we seek the best people to serve our customers. We act with integrity, care about our customers and each other, and always seek opportunities to grow as individuals and as an organisation. We are immensely proud of our culture - from the moment you step through our doors, you’ll feel welcome and a part of our journey.
About the Role
As a Field Support Technician - POS & Payments, you will provide Tier 3 support for our Point of Sales and Payments products. You'll be technically minded, handling on-site installations from start to finish and providing continuous technical support to our customers.
This role is based in our modern CBD office and requires customer onsite visits across Sydney metro and regional areas to ensure the best possible customer experience.
Responsibilities include:
Setting up and configuring POS and terminal hardware and software, ensuring proper connectivity and functionality
Troubleshooting and resolving technical issues related to hardware and software
Providing training to customers and internal teams
Effectively communicating technical information to both technical and non-technical audiences
What you'll bring
2+ years' experience in user support and troubleshooting hardware and software issues
A go getter with proven troubleshooting skills and a customer-first mindset
Strong hands-on experience with POS systems and payment terminals (desired)
The ability to learn new technologies and devices quickly
Current, valid Australian driver license
How to Apply
Applicants must have a legal right to work in Australia as we are unable to provide sponsorship for this level of role.
Shift4 is committed to fostering a diverse and inclusive workplace.
