Field Support Technician Specialist

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Key Responsibilities

• Installing RF Hardware and Software at customer sites
• Conducting RF Site Surveys as needed
• Customer on-site and remote troubleshooting
• Replicate field issues and collaborate with cross functional teams to communicate Functional Requirement Specifications and understand new features; issues, enhancements with new products releases
• Conducting daily checks of RF infrastructure health
• Provide input and feedback pertaining to customer requests and product enhancements as needed to the Support Services Team
• Effectively schedule calls to manage SLA requirements across assigned activities
• Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
• Communicate effectively with other virtual team members to ensure collaboration on solutions and swift resolution of problems
• Accurately diagnose, repair and maintain product(s) and accessories in peak operating condition with published electrical, mechanical and print quality specifications
• Ensure proper repair and maintenance procedures are performed on identified device(s) and appropriate service call procedures are completed prior to leaving customer site.
• Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, documentation in ERP and ticketing system
• Manage local part inventory and ensure accurate tracking of inventory levels and transactions
• Present a positive image through proper attire, communication skills and personal grooming
• Ensure all safety protocols are adhered to while onsite

Basic Qualifications

• HS Diploma or GED
• 2+ years of field service support experience in networking systems: firewall issues and network security.
• 2+ years of customer support experience.
• 1+ years of experience with Microsoft Office Suite
• Must have current and clean driver’s license
• Must be able to lift up to 50 pounds frequently
• Travel is 75%

Preferred Qualifications

• Knowledge of Local and Wide Area networking concepts, configurations, systems and TCP/IP protocol, SMTP, POP3, firewall and network security required
• Knowledge of RF/Wi-Fi/Cellular technology is preferred
• Excellent communication skills, written and verbal
• Good analytical skills and attention to detail
• Sound administrative skills
• Ability to learn quickly and adapt to supporting new technology products

RSRCAR

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