Field Technical Support

Key Responsibilities :

1. On-Site Installation and Maintenance

· Install and configure software solutions, hardware and network systems at client locations

· Perform routine maintenance, updates and troubleshooting of installed systems

· Ensure all installations comply with company standards and client requirements

2. Technical Support and Troubleshooting

· Diagnose and resolve software, hardware and network issues on-site

· Provide training and guidance to school staff on using the installed systems

· Work with the Technical Support Lead and Development Team to resolve complex issues

3. Customer Service and Relationship Management

· Act as main point of contact for technical issues at client locations

· Maintain a professional and customer-focused approach in all interactions

· Provide feedback to improve system usability and client experience

4. Documentation and Reporting

· Maintain detailed records of on-site visits, issues encountered, and resolutions provided

· Report recurring technical problems to the Technical Support Lead for further action

· Assist in creating user manuals and troubleshooting guides for clients

5. Equipment and Inventory Management

· Ensure all necessary tools, devices and software are available for on-site work

· Keep track of company-owned equipment deployed at client sites

· Report any damaged or missing equipment to management

Qualification :

· Bachelor’s Degree in Computer Science, Information Technology or other related courses

· Basic networking and troubleshooting knowledge

· Strong problem-solving and analytical thinking.

· Excellent verbal and written communication

· Patient, reliable and customer-service oriented

· Ability to document technical issues clearly and accurately

· Valid driver’s license and ability to drive a four-wheeled vehicle and/or motorcycle