Field Technician & Helpdesk Support - Point of Sale Systems

Do you love getting out on site, working with customers, and delivering first-rate service?

Do you enjoy building relationships, solving problems face-to-face, and helping customers get the most from technology?

Are you a quick learner who picks up new technologies with ease?

We are looking for individuals who want to build a career with a market-leading technology company. At Worldsmart, you'll spend much of your time working directly with customers, supporting them on-site, delivering solutions, and helping their businesses succeed.

Key responsibilities

• Build and maintain strong relationships with customers through regular on-site engagement

• Manage and execute POS hardware and software installations, including configuration, implementation, and customer training

• Provide technical support and system troubleshooting while delivering exceptional customer service

• Liaise with third-party vendors as required to ensure successful outcomes for customers

• Travel to customer sites to deliver solutions and support their ongoing operational needs

About you

• Enjoy working directly with customers and building long-term professional relationships

• Ability to communicate effectively, particularly verbally, with a wide range of clientele

• Customer-focused, proactive, and a quick learner

• Strong organisational and time management skills

• Ability to work effectively under pressure with minimal supervision

• Advanced PC and Server configuration knowledge, including Microsoft Network configuration

• Previous experience utilising computerised Back Office and POS systems within a retail environment, particularly in the Grocery or Hardware industry

• Technical background in POS applications of advantage

• EFT installation and fault diagnosis experience

• LAN network configuration and fault diagnosis experience

• Current driver's licence and a reliable vehicle

About us

Worldsmart provides a complete retail ecosystem to retailers across Australia. We are a national business with offices across the country and an extensive client base. At Worldsmart, we help our customers grow through our people, service, and technology. We are passionate about delivering great outcomes for our clients and are looking for people who embody our core values of Honesty, Accountability, Collaboration, and Innovation.

Benefits

• Join a stable, growing business in an industry that continues to thrive

• Enjoy a varied role that combines technology, problem-solving, and face-to-face customer interaction

• Access benefits such as paid volunteer leave and a training & development fund

• Internal career progression opportunities

• Great camaraderie as part of a large and diverse team

Please note that short-term travel is a requirement of this position. To be successful, you must have full working rights with no limitations, a current driver's licence, and a reliable vehicle. Successful applicants will be required to complete a National Criminal Record Check as part of the recruitment process.