Field Technician
Field Technician (Installation & Service)
Location: Baner, Pune, Maharashtra
Type: Full-time | Field-based
Experience: 1 to 3 years preferred
About scanO
At scanO, we're building the future of preventive dentistry with AI-powered oral health screening solutions. Our flagship product, scanO air, is transforming how clinics, hospitals, corporates, and communities detect oral health issues quickly, accurately, and contact-free.
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Who We're Looking For
We don't care about your educational background. What matters to us is:
Positive attitude and willingness to learn
Ready to travel across India at short notice
Responsible, professional, and customer-friendly
Curious about electronics and how devices work
Interested in learning hardware servicing and basic soldering (training provided)
Comfortable working independently at client locations
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Your Role
You will be the on-ground face of scanO, responsible for activating, installing, servicing, and supporting scanO air devices at customer locations.
Note: Devices are shipped directly to customer locations via courier. Your responsibility is to reach the site, unbox, activate, configure, and ensure the device is fully operational.
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Key Responsibilities
Visit customer locations to install and activate scanO air devices
Unbox, assemble, configure, calibrate, and test the device
Conduct a basic product walkthrough for clinic and hospital staff
Perform preventive maintenance and on-site servicing when required
Diagnose and resolve basic hardware issues
Learn and support basic repair work, including wire replacements and soldering
Maintain installation and service reports
Collect customer feedback after installation or service visits
Coordinate with the Technical and Operations teams for advanced issues
Support scanO roadshows, exhibitions, product demonstrations, and field events across India
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Requirements
Prior experience in field service, hardware installation, technical support, or device servicing is preferred
Comfortable with electronics, power connections, cables, ports, and basic system setup
Interest in repairing and troubleshooting hardware devices
Must own a smartphone; a two-wheeler is preferred
Willingness to travel extensively across India
Fluent in Hindi; basic English is preferred
Customer-friendly with good communication skills
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What We Offer
Fixed salary + Travel Allowance + Performance Incentives
Complete on-the-job training, including hardware servicing and soldering
Uniform, toolkit, and onboarding support
Opportunity to grow into Technical Support, Operations, or Field Service leadership roles
Work with cutting-edge AI technology transforming preventive healthcare
Requirements
Comfortable with electronics, power connections, cables, ports, and basic system setup
Interest in repairing and troubleshooting hardware devices
Must own a smartphone; a two-wheeler is preferred
Willingness to travel extensively across India
Fluent in Hindi; basic English is preferred
Customer-friendly with good communication skills
Benefits
Fixed salary + Travel Allowance + Performance Incentives
Complete on-the-job training, including hardware servicing and soldering
Uniform, toolkit, and onboarding support
Opportunity to grow into Technical Support, Operations, or Field Service leadership roles
Work with cutting-edge AI technology transforming preventive healthcare