Field Technician Supervisor
Description
Quest International | Irvine, California
Pay: $32.00–$43.27 per hour DOE
Employment: Full-Time, Temp-to-Hire
Location: Irvine, CA — 100% Onsite
Schedule: Monday–Friday, 8:00 AM–5:00 PM
About the Role
Quest International is hiring a Field Technician Supervisor to lead field technicians, scheduling, dispatch, customer escalations, and daily service operations.
This is a hands-on field service leadership role, not a traditional IT helpdesk or call-center supervisor position.
What You'll Do
Supervise field technicians and daily service operations
Manage technician scheduling, dispatch, routing, and assignments
Monitor service calls, backlogs, response times, and technician workloads
Resolve customer and operational escalations
Track KPIs, SLAs, productivity, and technician utilization
Coach and support technicians and dispatch staff
Maintain accurate service records and operational reports
Improve scheduling efficiency and customer service performance
Pay Levels
Level I — $32.00–$35.00/hour
BS/BA degree or equivalent directly relevant experience
About 3–4 years of field service, technical repair, dispatch, or service operations experience
About 1+ year of lead, scheduling, dispatch, or technician-coordination experience
Hands-on technical or field service background
Level II — $35.00–$39.00/hour
BS/BA degree or equivalent directly relevant experience
About 5–7 years of field service or technical service experience
About 2–3 years of supervisory or field service leadership experience
Direct technician supervision, dispatch, scheduling, KPI, SLA, and customer escalation experience
Level III — $39.00–$43.27/hour
BS/BA degree or substantial equivalent directly relevant experience
About 8+ years of field service or technical service experience
3+ years of direct supervisory or service operations leadership experience
Experience managing multiple technicians, territories, or complex service operations
Strong KPI, SLA, technician performance, dispatch, and escalation ownership
What You Need to Qualify
BS/BA degree or equivalent directly relevant professional experience
Hands-on field service, equipment maintenance, or technical repair experience
Experience supervising or coordinating field technicians
Experience with scheduling, dispatch, routing, and work assignments
Experience handling customer escalations
Experience with CRM, ERP, ticketing, dispatch, or field service systems
Strong leadership, communication, organization, and problem-solving skills
Ability to work onsite in Irvine, Monday–Friday, 8:00 AM–5:00 PM
Preferred Experience
Medical equipment
Electro-mechanical equipment
Professional A/V systems
Equipment installation and repair
Multi-territory field service
SLA and KPI management
Technician utilization and performance management
Compensation
Starting pay is based on the combination of education, years of directly relevant field service experience, years of leadership experience, technical background, and scope of responsibility.
A degree alone does not determine placement within the pay range.
Benefits
Eligible employees may receive medical, dental, vision, life insurance, disability coverage, Flexible Spending Accounts, and career development opportunities.
Benefits are subject to applicable plan eligibility and HR confirmation.
Ready to Start Your Quest?
If you enjoy leading technicians, solving service problems, and improving field operations, we'd love to hear from you.
Quest International, Inc.
Quest International is an Equal Opportunity Employer.