Field Technician (VoIP Systems & IT Field Work)

Company Overview: NxaTel is an innovative AI-powered unified communications provider dedicated to delivering exceptional VoIP systems, cloud-based phone solutions, and IT services to small and medium-sized businesses. We pride ourselves on being all-in and accountable, ensuring our clients never experience downtime and receive extraordinary service.

Job Summary: As a NxaTel Field Technician, you will be responsible for installing, maintaining, and troubleshooting VoIP systems and related infrastructure, including cabling. You’ll play a crucial role in delivering top-tier customer service, ensuring clients receive prompt and reliable support. This position is ideal for someone who loves traveling, thrives in a hands-on technical environment, and enjoys IT fieldwork.

Key Responsibilities:

• VoIP Installation & Maintenance: Install and configure VoIP systems for clients, ensuring all equipment functions optimally. Perform system upgrades and repairs as needed.
  

• Cabling & Infrastructure Setup: Install and maintain network cabling, routers, switches, and other related hardware to support VoIP services and internet connectivity.
  

• Troubleshooting & Problem-Solving: Provide on-site and remote technical support, diagnosing and resolving hardware and software issues related to VoIP systems and IT infrastructure.
  

• Customer Service: Deliver exceptional customer service by clearly explaining technical information to non-technical users. Ensure customer satisfaction by promptly addressing service requests and resolving issues efficiently.
  

• Documentation: Maintain accurate records of service calls, installations, maintenance, and repairs. Ensure all documentation is updated in company systems.
  

• Collaboration & Communication: Work closely with the service delivery team to ensure timely completion of installations and maintenance. Communicate effectively with both internal teams and clients.
  

Requirements

Skills & Qualifications:

• Technical Expertise:
  

  • Strong knowledge of VoIP systems and configurations.
    
  • Proficient in network cabling and infrastructure setup (routers, switches, modems, etc.).
    
  • Experience with troubleshooting hardware, software, and network issues.
    

• Customer-Centric Attitude:
  

  • Excellent communication skills with the ability to explain technical concepts clearly to customers.
    
  • A customer-first mindset and the ability to remain calm and professional in stressful situations.
    

• Field Work Enthusiast:
  

  • Willingness to travel to various customer locations.
    
  • Enjoys hands-on, on-site IT fieldwork and problem-solving.
    

• Qualifications:
  

  • A diploma or certification in IT, Telecommunications, or a related field.
    
  • Experience with VoIP installations and network cabling is a plus.
    
  • Valid driver’s license and willingness to travel.
    

Personal Attributes:

• Team Player: Works well in a collaborative environment.
  
• Self-Motivated: Ability to work independently and efficiently manage time.
  
• Curiosity & Passion for IT: A love for learning new technology and staying curious about emerging trends in the IT field.
  
• Flexibility: Comfortable working in different locations and adjusting to varying client needs.
  

Benefits

Benefits:

• Competitive salary and travel allowances.
  
• Opportunities for career development and training.
  
• A supportive and dynamic work environment.
  
• Exposure to cutting-edge VoIP and IT technologies.