Field Training & Engagement Manager

At Hill’s we have a purpose to transform the lives of millions of pet families through pioneering innovation, science-led nutrition, and the best and brightest people. If you’re interested in work that matters, fueled by passion for pets, we invite you to apply.

Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hill’s mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian-recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.

In this role, the Field Digital Training Manager is responsible for the strategy, development, and execution of best in class, multi-platform educational content aimed at preparing the Hill’s field (Territory Managers and Professional Consulting Veterinarians) and agency (CLA) teams with in-depth nutritional, product, and executional knowledge in order to earn veterinary recommendation, drive sales and grow share. Platforms will allow for synchronous and asynchronous training, in-person, virtual, and digital formats, and gamification. Strategy will be data-driven and outcome-focused. The field team will be empowered to position Hill’s as a valuable partner across all channels in which Hill’s products are sold, as we strive to transform the lives of people and their pets.

Primary Responsibilities:

• 75% of the time, you'll be developing Educational Strategy, Content, and Digital Assets (Develop the training strategy, and execution of assets.(may need modify some content coming from global)

• Develop a library of "Beyond Product Value Presentations" and train field team on utilization.

• Working closely with the Field Digital Training Manager develops and executes the strategy for internal education, ongoing skill development, and validation of learning.

• Delivers internal training materials (resources from global) that meet the needs of diverse learners, including documents, presentations, training videos, podcasts, and activities to equip customer-facing teams with the nutritional and executional knowledge necessary for success.

• Focuses training around reinforcement of foundational knowledge, product superiority, technical understanding of new product innovation, and flawless execution of commercial initiatives.

• Validates learning through various mechanisms, such as digital quizzing, and provides actionable feedback to learners, coaches and managers.

• Manages the availability of and access to material for on-demand learning, including through integration into our Learning Management System.

• Aligns internal educational strategies with overall US company goals. Prioritizes activities to align timing of content/asset development and execution with the broader commercial/education grids, as an integral member of the Vet Channel and Pet Channel go to market teams.

• Partners with internal subject matter experts for inclusion of accurate technical material and messaging.

• Solicits feedback and input from key stakeholders to facilitate ongoing improvement

• Promotes a culture of coaching and continuous learning.

• Maintains materials for Nutritional Advocates for Veterinary Professional, ensuring CRGT review and maintains RACE accreditation on materials.

• 25% of the time, you'll be managing training initiatives

• Partners with cross-functional teams in the development, planning and execution of our larger company-wide training initiatives and events (National Commercial Experience, District Meetings, Field Communication Call and Field Vet Call.

• Aids in appropriate messaging and updates to field for product changes, improvements and assortment variance (line extensions, etc.)

• Manages and helps to oversee deployment of training as it relates to new technical tools for internal and customer use, including digital/web tools

Minimum Requirements:

• DVM or VMD

• Current active license to practice within 1 state

• 6+ years in vet medical practice or industry

• 2+ years in customer-facing executional roles.

• Experience with training in adult learning.

• Experience with the following: educational writing, digital content development, and/ or learning management systems or LMS tools

Preferred Qualifications:

• Master’s Degree in communication or related field.

• Undergraduate degree in training or related field.

• Sales, Marketing, or digital marketing experience.