Fil-Chi IT Operations Assistant (On-site)

About the Role

We are looking for a Filipino-Chinese (Fil-Chi) IT Operations Assistant proficient in Mandarin Chinese, Filipino, and English to support software development activities, IT operations, system administration, and technical service management.

The IT Operations Assistant will help ensure the reliability, security, and efficiency of company systems by assisting with software development coordination, employee system access management, Microsoft 365 administration, technical support, and coordination with internal teams and external service providers.

Proficiency in both Mandarin Chinese, Filipino and English is essential for effective communication and coordination with colleagues, business users, and external service providers. The role also involves supporting the maintenance and improvement of business applications, communication platforms, and IT systems in accordance with the company's operational requirements.

Key Responsibilities:

Software Development and Application Support

• Assist the software development team in the development, maintenance, and enhancement of company applications and systems.

• Help coordinate software updates, bug fixes, and technical improvements.

• Assist in identifying and documenting application issues, system errors, and technical concerns.

• Coordinate with business users and operations teams to gather system requirements and relay concerns to the appropriate technical personnel.

• Assist in maintaining documentation of system changes, technical procedures, and application-related activities.

IT Operations and User Access Management

• Assist in creating, modifying, and deactivating employee accounts across company systems and applications.

• Support the administration of company email accounts, Microsoft Teams, and other collaboration platforms during employee onboarding, transfers, and offboarding.

• Assist in processing user access permissions, licenses, and system privileges based on approved requests.

• Help ensure timely deactivation of accounts and removal of access for resigned or inactive employees.

• Maintain accurate records of user accounts, system access, and IT operational activities.

Microsoft 365 and Collaboration Platform Support

• Assist in managing Microsoft 365 accounts, licenses, and access configurations.

• Help maintain Microsoft Teams accounts, teams, channels, and permissions.

• Provide basic technical assistance for email services, productivity tools, and other company communication platforms.

• Monitor the proper functioning of collaboration tools and report technical issues when necessary.

IT Operations Support and Incident Management

• Provide technical assistance to internal users regarding system and application concerns.

• Assist in monitoring, documenting, and following up on IT incidents, service requests, and system issues.

• Coordinate with relevant teams to facilitate timely resolution of technical problems.

• Help identify recurring technical issues and report potential improvements.

• Support routine IT procedures, system maintenance, and technology-related initiatives.

Third-Party Integration and Vendor Coordination

• Assist in coordinating with third-party service providers regarding system integrations and technical concerns.

• Help facilitate coordination with payment gateways, financial technology platforms, banks, and other digital payment service providers.

• Assist in monitoring integration status and service availability.

• Follow up with vendors regarding system updates, enhancements, and technical requirements.

• Relay technical information and updates between internal teams and external service providers.

Documentation, Security, and Compliance

• Assist in maintaining IT security procedures, access control records, and technical documentation.

• Help ensure company systems and data are handled in accordance with established security policies.

• Assist in preparing standard operating procedures, technical guidelines, and operational reports.

• Maintain records of system issues, user access, service requests, and other IT-related activities.

• Perform other related duties as assigned.

Qualifications

• Must be Filipino-Chinese (Fil-Chi).

• Must be proficient in both Mandarin Chinese, Filipino, and English with good verbal communication skills in both languages.

• Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field.

• Knowledge of or experience in IT operations, system administration, software development support, or application troubleshooting.

• Familiarity with Microsoft 365 administration, user account management, and collaboration tools is an advantage.

• Basic understanding of system integrations, APIs, payment platforms, and third-party service coordination is an advantage.

• Good troubleshooting, analytical, communication, and organizational skills.

• Ability to coordinate with different departments, technical personnel, and external service providers.

• Willingness to learn and provide support for various IT-related activities.