File Clerk - Health Information Management Service

The primary purpose of this position is to support continuity of patient care by managing the receipt, intake, scanning, importing, and indexing of medical and administrative records, while ensuring that information is accurately and promptly entered into the patient's electronic health record. The organizational location of the position is within the Health Information Management Service (HIMS) at the Dallas, Fort Worth, and Bonham campuses of the VANTHCS in Dallas, Texas.

The File Clerk supports Health Information Management Service operations by maintaining the accuracy, accessibility, and confidentiality of medical and administrative records. The incumbent performs document scanning, indexing, quality review, records retrieval, and clerical support functions to ensure health information is properly maintained and available to support patient care and organizational operations. Attention to detail, customer service, teamwork, and proficiency with automated systems are essential to successful performance in this position. As a File Clerk, you will: Receive, review, scan, import, index, and maintain medical and administrative records in electronic health record systems. Ensure records are accurately associated with the correct patient record and appropriately classified in VistA/CPRS. Verify document quality, completeness, and readability prior to scanning and indexing. Conduct quality control reviews and correct routine document discrepancies in accordance with established procedures. Research, retrieve, file, track, and dispose of records in compliance with records management requirements. Safeguard sensitive patient and administrative information in accordance with the Privacy Act, HIPAA, and agency policies. Utilize automated systems, document management applications, and scanning equipment to process health information. Provide clerical and administrative support for Health Information Management Service operations. Assist in training staff on document scanning, indexing, and electronic filing procedures. Resolve routine records-related issues, including locating and reconciling missing records. Communicate effectively with clinical and administrative staff and external healthcare facilities to support the exchange of health information. Support team operations by assisting with workload demands, staffing shortages, and other related administrative duties. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: File Clerk - Health Information Management Service/PD08731A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.