Finance and Procurement - Senior Income Officer

Senior Income Officer

Full time (37 hours per week)
Salary will be £31,317- £35,556 per annum

Bron Afon is looking for an experienced and detail-focused Senior Income Officer to join our Resources directorate. This is an exciting opportunity to play a key role in delivering an accurate, timely and customer-focused income accounting service across the Bron Afon Group while helping us make a positive difference to people’s lives and communities.

As a community mutual and social housing organisation, Bron Afon is here to improve the quality of life and life chances of people living in Torfaen and neighbouring communities. Our values are REAL – Respect, Engage, Ambition and Listen – and they shape how we work every day. Bron Afon is an inclusive and supportive organisation committed to equality and diversity.

About the role

Reporting to the Finance Manager Reporting, the Senior Income Officer will lead the delivery and maintenance of income accounting processes for rent, service charges, sundry income, tenant recharges and other collectable income. You will ensure that income transactions, adjustments, payments and rent debits are processed accurately and on time, supported by strong controls, reliable reconciliations and high-quality reporting.

This is a hybrid role and includes day-to-day supervision of the Income Officer. The post has responsibility for maintaining income of approximately £38m across the Bron Afon Group.

What you will be doing

Lead and maintain income accounting processes for rent, service charges and other income streams.

Ensure income transactions, adjustments, payments and rent debits are processed accurately and on time.

Complete timely reconciliations and maintain strong financial controls across income systems and records.

Support rent uplift implementation and other annual income-related changes.

Provide accurate management information and reporting to support performance and decision-making.

Act as a key contact for customer and colleague queries relating to income accounting.

Supervise and support the Income Officer, helping to plan workloads and maintain service standards.

Contribute to service improvement, process development and the effective use of systems.

What we are looking for

We are looking for someone with strong experience of high-volume income processing, excellent reconciliation skills and a keen eye for detail. You will bring a good understanding of income accounting processes and controls, ideally within social housing or a similarly complex environment.

Experience of working with income accounting or housing systems to improve controls, accuracy and service delivery.

Strong understanding of rent and other income streams, and the operational requirements that support them.

Ability to prioritise workloads and deliver accurate work to regular deadlines.

Experience of supervising or coordinating the work of others.

Confidence using financial and business systems, spreadsheets and standard office software.

A collaborative and customer-focused approach, with strong communication skills.

A calm, organised and resilient style, with sound judgement and discretion.

Person Specification

Qualifications, knowledge and understanding

Understand the context of rented social housing provided by registered social landlords.

Detailed knowledge and understanding of high-volume income financial processing within a medium to large business.

Detailed knowledge of rent other income statutory requirements.

Experience

Experience of operating income IT systems to improve the quality and effectiveness of internal controls.

Experience of taking part in and supporting organisational change.

Experience of prioritising own workload and that of the team in order to maximise time and resources available.

Experience of coordinating the work of a busy team ensuring that tasks are completed to a high standard.

Skills and attributes

The ability to complete daily, weekly, monthly and annual income processing to a high standard.

The ability to carry out detailed reconciliations.

The ability to prioritise both individual and team workloads to maximise time and resources available.

Proven ability to manage a team and bring out the best in people by inspiring confidence, respect and measure individual and team performance.

The ability to use multiple ICT systems including rent and service charge accounting, word processing, spreadsheets, databases, emails and presentations.

Personal Qualities

Confident decision maker who can actively delegate responsibility and support others to take responsibility for financial processing.

Team player who enjoys sharing and working with others.

Confidential and trustworthy individual who knows when and where information should be shared.

Calm and resourceful in difficult situations with the ability to work accurately to tight deadlines.

Flexibility in responding to changing demands and conditions – recognising the need for non standard solutions.

Used to confidently managing own workload and enjoys working with a changing environment and thriving under pressure.

Additional Requirements

Car driver /owner or ability to travel effectively and in timely fashion throughout Torfaen.

Apply now

If you are ready to bring your experience in income accounting, team supervision and service improvement to a role where you can make a real impact, we encourage you to apply for the Senior Income Officer position.
Work4 pilot
We are currently running pilot of working a 4-day week (4DW). This is extended until end of October 2026. The pilot will then be reviewed by our board, before making a decision to extend or be made permanent.
Employee benefits:
People are our greatest asset at Bron Afon Community Housing, so we reward our colleagues with a fantastic benefits package:

32 days annual leave entitlement (exclusive of bank holidays)
Social Housing Pension Scheme where Bron Afon will contribute 12% from day 1 of your employment
Learning and Development investment to your career here at Bron Afon
Health cash plan with Simply Health
24/7 free mental health support
24/7 free access to an online GP service
Enhanced Maternity/Paternity/Adoption pay
Employee discount platform with access to retail, hospitality, days out, etc
Occupational Health service
Cycle to Work Scheme
And FREE PARKING!

So, what are you waiting for? Apply today and good luck!
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