Finance ERP Engineer
Summary
Administers and supports the ICRC's PeopleSoft Financial ERP and satellite systems in Makati City — handling upgrades, patching, monitoring, integration, functional/regression testing, documentation, and incident/request resolution under SLAs/OLAs, with round-the-clock on-call product support.
Administers, maintains, and supports the technological landscape (Financial ERP and satellites), ensuring seamless integration within the ICRC application ecosystem
Supports the implementation of the relevant project or programs inside the product line.
Performs and supports functional, integration and regression testing.
Maintains technical documentation, system knowledge, and operational procedures.
Performs regular system updates, patching, and maintenance to ensure security and reliability.
Monitors the ERP environments for performance, security, and availability issues.
Resolves assigned incidents and requests while ensuring resolution time commitments are met according to the service and operational level agreements (SLAs and OLAs).
Ensures that the tickets are managed and followed pro-actively / contribute to the monitoring of all product tickets and requests proactively (and management of backlog).
Provides round-the-clock product support, adhering to the procedures and shifts / on call schedules outlined in the staff regulations.
EDUCATION REQUIRED
Degree in IT, Computer Science, Business Information Systems, or equivalent experience.
EXPERIENCE REQUIRED
5+ years of experience in PeopleSoft ERP application administration, support, maintenance, or engineering.
Solid hands-on experience with PeopleSoft Financials modules (Account Receivables, General Ledger, Asset Management, Travel and Expenses, Banking, Cash Management and Lease Administration)
Good knowledge of ERP integrations, interfaces, databases, and financial data flows.
Experience with ERP upgrades, patching, monitoring, troubleshooting, and release management.
Experience in functional, integration and regression testing of ERP and integrated application systems.
Experience working with IT service-management processes, including incidents, problems, changes, and SLAs/OLAs
Good understanding of IT security, data protection, and application governance.
Good verbal and written English skills; knowledge of French an asset
Must be amenable to work in Makati City, Philippines