Finance Executive & Customer Operations

Staff will provide operational support across organisations' Finance functions, including PCE Financial Services & Operations.

Responsibilities

• Handle high‑volume customer enquiries via ticketing platforms (e.g. Zendesk / ServiceNow), ensuring timely and accurate responses
• Escalate complex cases to internal stakeholders and maintain proper documentation and logs
• Support Accounts Receivable operations including billing, receipting, refund processing, reconciliations, and debt recovery follow‑ups
• Coordinate with internal teams and external parties (e.g. debt collection agencies) on outstanding cases
  Systems & Administrative Support
• Set up and maintain master data in ERP systems such as SAP HANA
• Assist in resolving system‑related issues in coordination with internal system teams
• Perform daily operational checks, data verification, and ad‑hoc administrative tasks as required

Job Requirements

• 1 to 3 years of experience in Customer Service, Accounts Receivable, Finance Operations, Shared Services, or Administrative Support.
• Experience handling high volume customer enquiries via ticketing systems such as Zendesk, ServiceNow, Salesforce, or similar platforms
• Able to work in fast-paced environment
• Familiarity with debt collection processes and management of overdue accounts is an advantage.
• Excellent written and verbal communication skills.
• Strong customer service orientation with the ability to handle high-volume enquiries professionally.
• Good problem-solving and analytical skills.
• Attention to detail and accuracy in data entry and reconciliation
• Ability to prioritize tasks and manage multiple cases simultaneously.

Teng Jun Yong

EA Licence Number: 91C2918

Personnel Registration Number: R2093855