Financial Case Manager
East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity.
The Financial Case Manager assists clients in establishing and maintaining eligibility for financial and medical assistance and provides education about benefit entitlements and money management. This position also supports OASAS-licensed program clients in linking to needed community services while ensuring funding is secured and maintained for agency services.
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.
Responsibilities
- Assesses clients’ needs and assists in obtaining and maintaining financial and medical benefits.
- Educates clients on benefit entitlements and money management skills, tailored to individual capability.
- Assists clients in establishing Social Security Representative Payeeships when appropriate.
- Coordinates funding efforts with the Admissions team, Finance, and program staff to ensure timely service initiation.
- Develops and manages sliding scale or repayment agreements as needed and follows up on balances.
- Assists OASAS program clients in accessing housing, legal support, healthcare, and other services.
- Maintains documentation to meet regulatory, funder, and agency standards.
Other Duties
- Follows all applicable policies, federal and state laws, and East House compliance standards.
- Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions.
Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.