Financial Coordinator
Summary
Coordinates patient billing and insurance tasks in a dermatology practice, handling calls, payments, and compliance with HIPAA and PHI security.
- Helps patients by providing service cost information and assistance.
- Processes inbound calls.
- Audits charts and insurances.
- Collects outstanding balances and pre-appointment payments.
- Triages customer needs.
- Maintains patient charts with appropriate data entry, insurance information and referrals or prior authorizations.
- Answers incoming phone calls in a timely manner.
- Follows PHI security and HIPAA compliance in accordance with federal laws.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
- Updates job knowledge by participating in educational opportunities.
- Develops knowledge of customer needs and trends to improve customer satisfaction and loyalty.
- Serves and protects the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements.
- Enhances practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.