Financial Counselor
Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.
Why Join Us?
We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.
Job Description:
Job Title: Financial Counselor
Department: Revenue Cycle Management
Location: Carolina Oncology Specialists Randolph Road Charlotte, NC
Reports To: Precertification/Authorization Manager
Position Summary
The Financial Counselor is responsible for guiding patients through the financial aspects of their oncology care, including insurance coverage, out-of-pocket costs, and payment options. This role provides compassionate, patient-centered support while ensuring accurate financial counseling, timely collections, and compliance with regulatory and payer requirements.
Key Responsibilities
Provide financial counseling to patients regarding insurance benefits, coverage limitations, and estimated out-of-pocket costs for oncology services
Verify insurance eligibility and benefits, including Medicare, Medicaid, and commercial plans
Educate patients on financial responsibility, available payment options, and organization policies
Access and enroll eligible patients into available financial assistance programs cand foundation grants
Manage and track claim submission to assistance programs for applicable services rendered
Obtain necessary financial agreements and upfront payments according to organization policies
Collaborate with clinical, scheduling, and billing teams to ensure timely and accurate financial clearance prior to services
Serve as a liaison between patients, insurance companies, and external assistance organizations
Monitor patient accounts for outstanding balances and follow up as appropriate
Maintain accurate documentation of all financial discussions in the electronic health record (EHR) and/or practice management system
Ensure compliance with federal, state, and organizational regulations related to billing and patient financial services
Identify barriers to payment and escalate concerns or trends to leadership
Qualifications
Required:
High school diploma or equivalent
Minimum of 2–3 years of experience in healthcare financial counseling, medical billing, or revenue cycle operations
Knowledge of insurance plans, including Medicare, Medicaid, and commercial payers
Strong understanding of patient financial responsibility and collections processes
Experience with EHR and practice management systems
Excellent communication and customer service skills
Preferred:
Experience in oncology or specialty healthcare setting
Knowledge of financial assistance programs, co-pay cards, and foundations specific to oncology care
Certification in healthcare financial services or revenue cycle (e.g., CHAA, CRCS, or similar)
Key Competencies
Empathy and compassion when working with patients in sensitive situations
Strong communication and interpersonal skills
Attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Problem-solving and critical thinking
Patient-centered and service-oriented mindset
Working Conditions
Primarily office-based or clinic environment
Frequent interaction with patients, caregivers, and staff
Regular use of computers, phones, and healthcare systems
Physical Requirements
Ability to sit for extended periods
Ability to use standard office equipment, including computers and telephones