Financial Counselor
Summary
Provide financial counseling to patients, assist with medical bills, payment plans, and insurance compliance in a hospital setting.
Join our team at Wyandot Memorial Hospital, where you’ll find a supportive, community-focused environment, excellent benefits, and the opportunity to make a real difference in the lives of our patients. Be part of a dedicated team that values teamwork, professional growth, and a strong commitment to compassionate, high-quality care.
The Financial Counselor position is part of the Patient Financial Services Department and is a full-time role working 80 hours per week, Monday – Friday, 8:00 AM – 4:30 PM. This role provides proactive and retrospective financial counseling to patients, helping them navigate medical bills, financial assistance, and payment plans while ensuring compliance with hospital policies and federal regulations.
Qualifications
High school diploma or equivalent required
AAPC certification in medical billing/coding or ability to obtain within 12 months of hire
Understanding of insurance billing, including Medicare, Medicaid, and Commercial plans strongly preferred
Experience with medical terminology and coding is a plus
Strong computer, office, and math skills
Knowledge of medical billing processes, including Insurance Remittance Advice, Price Transparency Rules, and regulations
Ability to process monetary transactions accurately
Excellent written, verbal, and telephone communication skills
Professional demeanor with a focus on confidentiality and customer service
Epic experience preferred
Key Responsibilities
Provide financial counseling to patients regarding medical bills, payment plans, and financial assistance
Review patient documentation to determine eligibility for hospital financial assistance programs
Assist patients with completing Financial Assistance applications
Collect and post patient payments and establish payment plans
Ensure Good Faith Estimates are provided in compliance with state and federal guidelines
Maintain adherence to payer reimbursement policies and federal healthcare program requirements
Collaborate with providers, clinical staff, and Revenue Cycle team members to ensure smooth patient workflow
Communicate clearly and professionally while maintaining confidentiality
Perform other duties as assigned to support the department