Financial Services Operations Analyst
Description
Here's how you will make an impact:
-
Serve as the primary operations owner for an assigned product line (Refund Transfer, Emerald Card & Spruce, Lending, or Wave), responsible for daytoday execution and change delivery.
-
Partner closely with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes.
-
Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines.
-
Execute and support endtoend product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts.
-
Lead operational testing and validation efforts for your product, including functional testing, endtoend scenario testing, and quality checks.
-
Own and maintain productspecific operating procedures, ensuring documentation is accurate, current, and consistently followed.
-
Identify opportunities for automation, tooling improvements, and process efficiencies, partnering with your manager and crossfunctional teams to drive execution.
-
Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation.
-
Act as a subject matter expert for your product’s operations, supporting issue resolution, rootcause analysis, and escalations as needed.
-
Provide clear updates and insights to leadership on readiness status, risks, defects, and outcomes related to product changes.
You Thrive Here By Possessing the Following:
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
-
3+ years of related experience in banking, financial services, operations, or lending.
-
Strong experience in financial services, fintech, or regulated operational environments.
-
Solid understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support.
-
Proven ability to execute complex changes, manage dependencies, and work across multiple teams.
-
Experience with operational testing, audit support, controls, or quality assurance.
-
Strong analytical and problemsolving skills, with attention to detail and ownership mindset.
-
Ability to document processes clearly and think endtoend across systems and functions.
-
Comfortable navigating ambiguity and balancing multiple priorities.
-
Strong written and verbal communication skills, including executiveready updates.
-
Proficiency using data and operational insights to identify issues and improvements.
-
Direct experience supporting bankingasaservice, fintech, consumer lending, payment, or prepaid card products.
-
Familiarity with regulatory and compliance considerations tied to financial products.
-
Experience in working with technology or product teams on changes
-
Exposure to automation, workflow tools, or operational platforms
-
Experience supporting product launches, pilots, or major enhancements
-
Comfort operating as a dedicated product owner within an operations organization.
-
Proficiency in SQL or PBI
Skills
As published by lever · 9 questions · 2 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Short answers (2)
- Full name
- If you were referred by a Wave employee, please provide the name of the person who referred you here. optional
Pick from a list (5)
- Are you located in Canada?
- Are you legally eligible to work in Canada with no restrictions (e.g. PR, open work permit, etc.)?
- Have you reviewed the posted salary range and are your expectations aligned with it? optional
- Prior to the live manager interview, all candidates are required to complete a secure identity verification. Please agree to this below.
- Every Wave hire is required to complete and clear a criminal check so that Wave can remain PCI compliant as an organization. By submitting this application, you acknowledge that, if hired by Wave, you agree to complete background checks, and you don't foresee any concerns in regards to obtaining positive results. optional
Written answers (2)
- What is your desired salary? (Please write down a number)
- If you require any type of accommodation during your interview process and/or while performing the role described above, please specify it here so that we can do our best to support you. optional