Financial Services Representative/Loan officer

Conduct consumer loan application interviews in person, by telephone or other means as needed.

Verify accuracy of and input consumer loan applicants’ information into the core system to create a loan application for each applicant.

Submit loan applications for decisioning to a Loan Officer with applicable lending authority.

Prepare consumer loan documents for member signatures for loans to be funded and obtain signatures as needed for each loan.

Fund consumer loans and disburse loan funds as appropriate for each loan.

Perform quality control of funded consumer loans by reviewing data in the core system and the signed loan documents. Contact lending personnel and/or members to correct loan documents as needed.

Perform the imaging of loan documents into the Credit Union’s core system and ensure the readability of each imaged document.

Assist with ensuring that all motor vehicle titles and UCC-1 forms securing collateral are accurate and recorded to ensure that the Credit Union’s lien is guaranteed.

Generate and send adverse action notices and notify member of loan decision.

Generate and send welcome letters and marketing materials to new and existing members.

Perform general clerical duties including filing, copying, answering telephone calls, sending, and responding to correspondence including emails and online messages.

Complete annual training courses assigned to the position.

Be knowledgeable of and adhere to the Equal Credit Opportunity Act, the Federal Truth in Lending Act, and other applicable federal and state lending laws.

Be knowledgeable of and adhere to the policy and procedures of the Credit Union

Open new accounts and assist members in updating current accounts, problem resolution, and notarizing documents.

Actively and professionally keep members informed of credit union services and cross sells various products and services.

Assist members in filling out various forms.

Perform file maintenance and account changes as needed.

Research and resolve member complaints and errors on member’s account.

Ensure that work area is clean, secure, and well maintained.

All other duties and responsibilities assigned by management that are considered necessary or needed in the promotion and continuance of the Credit Union and are job related.