Financial Services Support Specialist

Imperial Brady Canada, leading national distributor, has a job open in Mississauga, ON. Under general supervision, perform a variety of routine and some non-routine clerical/accounting functions in accordance with standard procedures in one or more of the following areas: accounts receivable or related financial area. Provide a variety of staff support services to a department or group of professionals. Requires independent thinking and ability to make independent decisions within established guidelines Contacts other departments and/or outside agencies to resolve problems. Duties and tasks reflect substantial variety and complexity. Reviews and monitors credit sources and credit files performs routine credit checks and obtains supplementary information.
Responsibilities:

Create, amend and administer customer accounts on a daily basis.
Support the analysts through reference & tax certificate detail verification.
Exhibit multitasking abilities by working on several different duties within the department.
Ability to work in a high workflow environment.
Answer telephone calls & emails to resolve department and company related inquiries with regards to all credit related issues.
Manage daily receipt of payment by ck and mail through Richmond Hill office and assist with daily ck deposit/clearing and recording.
Establish and maintain positive relationships with customers both internal and external.
Customer contact (via phone and email).
Collect and resend customer statements, invoices, and shipping documents when requested.
Respond to and troubleshoot billing discrepancies and account set-up issues collaborating with all impacted areas including Credit AR, Sales, Customer Service and Credit Support Teams.
Create and maintain Credit Card tokens.
Responsible for keeping credit team, sales associates and management informed of any customer changes (operations, trending etc.) that might affect collections, sales opportunities, profit and/or bad debt exposure.
Responsible for general file maintenance (Accounts Payable contacts, email addresses, telephone numbers).
Respond to and circulate trade credit references.
Monitor Credit AR Group Mailbox/Fax receipts and respond to inquiries or distribute accordingly to responsible parties.
Other tasks as requested by Credit Manager.

Qualifications:

Minimum One (1 year) experience in Accounts Receivable role.

B2B would be an asset but not mandatory.

Demonstrates proficiency in PC applications, Microsoft Outlook, Excel, Word and other applications as required.
Strong communication skills, both written and oral with a clear speaking voice.
Strong attention to detail and well organized.
Strong time management skills.
Self starter with ability to multitask.
Ability to work in a team environment or on an independent stretch goal.
High school diploma or equivalent.

Working /Other Conditions:

Hybrid work model.
Indoor office environment.
Ability to work in a fast-paced environment.
Prolong periods of sitting, and computer and phone use.

This position has an annual salary range of $55,000.00 to $60,000.00.