Financial Specialist II, Endoscopy
Summary
Handles patient billing inquiries, insurance verification, and financial assistance in a healthcare call center using Epic systems.
Job Description
Cedars-Sinai is #1 in California and has been named to the Honor Roll for the tenth consecutive year in U.S. News & World Report's 'Best Hospitals 2025-26' rankings.
Cedars-Sinai was awarded the Advisory Board Company’s Workplace of the Year which is an award that recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We also have a great benefits package and competitive compensation which explains why U.S. News & World Report has named us one of America’s Best Hospitals!
Why work here?
Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.
A Little More About What You Will be Doing
The core responsibilities of a Financial Specialist II is to support patients' billing inquires as it relates to explanation of benefits, financial assistance, patient disputes, insurance verification, credit card payments and other billing inquiries. The FS II is responsible in supporting call volume and patient correspondence within the call center guidelines. This position also holds additional responsibilities with respect to off line management tasks, employee training, assisting with policies and procedures, supervisory calls, and other managerial support needed for the call center.
Primary Duties and Responsibilities
- Handling inbound call volume within call center metrics guidelines and productivity expectations
- Working EPIC work queues as assigned by supervisor/manager
- Special projects assigned as needed
- Serves as an SME(Subject Matter Expert) to handle special inquiries – internal and external
- Properly updating account information (registration, insurance, etc.)
- Provide detailed documentation for all accounts
- Follow-up on all customer related issues not resolved during initial contact
- Patient call backs
- Handling and completing patient correspondence in a timely fashion
- Handling escalated issues
- Perform basic account adjustments
Qualifications
Job qualifications
Education
- High School Diploma/GED required
Work Experience
- 3-4 years’ work experience in the medical field, preferably in Physician billing preferred
- 3-4 years of experience in a customer service setting