Financial Support Specialist

Are you early in your career and eager to make an impact? The International College of Health Sciences (ICHS) is looking for a dynamic and detail-oriented Financial Support Specialist to join our Student Support Center. Step into a supportive environment where you’ll gain hands-on experience, mentorship, and professional growth opportunities—helping students achieve their academic dreams while building your own foundation in finance and higher education.

Purpose

The Financial Support Specialist supports the Student Support Center by maintaining accurate financial records, responding to financial service inquiries, coordinating with multiple departments, and ensuring compliance with college policies and procedures related to student finance management. This role is designed to help build knowledge and skills in financial services while contributing to a positive student experience.

Responsibilities

Financial Aid Assessment & Processing

• Assist in reviewing and processing applications for financial assistance
• Support efforts to determine student eligibility, apply awards, monitor continuing eligibility in accordance with guidelines
• Develop working knowledge of financial aid regulations, including Title IV, state and institutional policies

Student Advising & Support

• Provide one-on-one support to prospective, current, and former students regarding aid eligibility, documentation needs, and funding options
• Assist students in exploring financial strategies when traditional aid may not be available
• Help guide students through appeals, special circumstance reviews, and academic progress requirements.

Compliance & Documentation

• Maintain complete and accurate student financial aid records
• Collect and verify supporting documentation for aid applications
• Assist senior team members with audit preparation and reviews of compliance-related activities

Data & Record Management

• Input and update student demographic and financial data in the student information system (e.g., CampusCafe)
• Assist with reconciliation processes and monitoring of account balances
• Help prepare departmental reports and assist with required regulatory submissions

Customer Service & Communication

• Serve as a first point of contact for financial aid inquiries through in-person, phone, email, and online channels
• Respond promptly to student and staff questions with professionalism and clarity
• Support the preparation and distribution of communications regarding aid status, disbursements, and deadlines