Finastra PAYplus / GPP SME – Customer Support

Key Skills / Requirements

• Mandatory: Finastra PAYplus / GPP (Global Pay Plus) hands-on experience
• 5–10 years of experience; Jr. SME: 5–7 years, Sr. SME: 7+ years
• PAYplus USA and/or GFX knowledge
• GPP system and business configuration
• LLD / ILD workshops and system integration
• Production support, issue triage, RCA, and troubleshooting
• Logs, trace files, GUI, DB, and Oracle queries
• SIT / UAT / NFT testing support
• Production upgrades and workarounds
• Customer-facing communication and requirement analysis
• Technical/Functional specifications and Use Cases
• Banking / payments domain preferred
• Linux and Kubernetes preferred
• Ability to work onsite and independently as a functional SME