Finishing / Quality Control Technician

Quality Gold, Inc. is a family-owned global company founded in 1979. We are headquartered in Fairfield, Ohio, and operate within the United States, Canada, and India. As a wholesale distributor and manufacturer, we offer more than 165,000 jewelry and gift products that are available to ship same day, and more than 150,000 items available via special order. We actively serve more than 15,000 retailers across the United States, its territories, and Canada.

At Quality Gold, we're not just about delivering high-quality solutions and services in the jewelry wholesale industry – we're about growth and innovation. As a company that's constantly expanding, we're at the forefront of technology, providing cutting-edge services to our ever-growing clientele. Our business has been built on a commitment to provide the largest selection of products, the best service, and the best value to our customers. We're looking for energetic and dedicated team players to contribute to our upward trajectory and play a key role in our journey towards even greater success.

BENEFITS: We offer a comprehensive benefits package that includes the following:

Medical, dental, and vision insurance, company-paid life insurance, and short/long-term disability insurance are all available to you on the first month following your start date. Over two weeks of Paid Time Off (PTO) that starts accruing on your first day of employment and increases after six years of service. Company 401(K) program with company matching that you are eligible to participate in the first month following three months of employment. Profit sharing, supplemental insurance, adoption assistance, employee discount, referral program, employee assistance program, and more!

SUMMARY:

The Finishing / Quality Control Technician is responsible for preparing, cleaning, plating, inspecting, and verifying the quality of manufactured parts to ensure they meet customer, company, and industry specifications. This position plays a critical role in maintaining product quality through detailed inspections, accurate documentation, and adherence to safety and quality standards.

ESSENTIAL FUNCTIONS:

Finishing/Cleaning & Plating:

• Prepare parts to be processed according to established procedures.
• Efficiently process and clean jewelry using ultrasonic cleaners and steam units.
• Remove stubborn polishing compounds, debris, and dirt from intricate crevices.
• Inspect serviced items before and after the cleaning process to enforce strict department quality standards.
• Perform palladium, rhodium, and other plating processes as assigned.
• Perform visual inspections throughout the plating process to identify defects or abnormalities.
• Monitor plating baths and related equipment to ensure proper operating conditions.
• Follow work instructions, process specifications, and quality requirements during all production activities.
• Maintain cleanliness and organization of work area.

Quality Control:

• Inspect jewelry for defects, including setting issues, polishing flaws, incorrect sizing and metal or stone imperfections.
• Use magnification & precision instruments such as loupes, calipers, gauges, ring mandrels, and other inspection tools.
• Identify defects or inconsistencies related to craftsmanship, materials, or assembly; escalate issues promptly for corrective action.
• Assist with root cause investigations and corrective actions related to quality concerns.
• Communicate quality issues to supervisors and production personnel in a timely manner.
• Complete and process orders in a timely manner.

Regular attendance and compliance with the Company’s Employee Handbook, Secure Area Dress Code, and Security policies.

SUPERVISORY RESPONSIBILITIES: No supervisor responsibilities