Finnish Speaking Customer Relations Specialist
Posted
Tasks
- Provide Level 1 IT support by resolving clients’ technical issues and acting as the first point of contact for customers
- Handle end-user requests through various channels, including phone, email, and web-based tools
- Accurately document and administer cases by logging interactions and updates in the ticketing system
- Escalate unresolved issues to the appropriate Level 2 support teams
- Keep users informed throughout the support process and take ownership of ongoing cases until resolution
- Contribute to maintaining and improving customer satisfaction levels
Profile
- Advanced or native-level Finnish language skills and upper-intermediate English proficiency
- Previous experience in customer service; experience in IT Help Desk or technical customer support is an advantage (a 4-week foundation IT training program is provided as part of the onboarding process)
- A willingness to learn and a strong customer-focused mindset
What we offer
- Hybrid working model with a Budapest office location
- Comprehens
- training, continuous learning, and certification opportunities
- A pleasant and inspiring multicultural work environment with modern technologies
- Convenient location and a modern office facility
- Competitive salary and cafeteria benefits, including free sports allowance, All You Can Move SportPass, and medical benefits
- Reimbursable language courses
- Team-building activities and company event