FinOps Specialist - AR, Digital and Emerging Collections

GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented FinOps Collections Specialist whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. You will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment.

Key job responsibilities
• Single point of contact for all billing and collections related task for assigned Emerging Channels
- Understand the end to end relationship with the customers and proactively manage past due balances.
- Create statement of accounts, communication plans, SOPs for specific customer accounts
- Report collections related key metrics on daily, weekly and monthly basis
- Create and share root cause analysis & write documents for dive deep sessions
- Escalate to senior leadership key issues that could impact collections
- Deliver on multiple data requests and participate in process improvement workshops
- Manage highly ambiguous situations and communicate effectively with multiple stake holders