Fire Alarm Service Operations Coordinator

Build Your Career with an Employee-Owned Company!

Wiginton Fire Systems is seeking an experienced Fire Alarm Operations Coordinator to help oversee the daily operations of our fire alarm service and inspection department.

This position is ideal for an experienced fire alarm professional looking to advance into an operations and leadership role while continuing to utilize their technical expertise.

For over 55 years, Wiginton Fire Systems has been a leader in the fire protection industry. As a 100% employee-owned company, we offer opportunities for professional development, career advancement, competitive benefits, and long-term success.

Position Overview

The Fire Alarm Operations Coordinator is responsible for coordinating service activities, scheduling technicians, managing customer relationships, and supporting the overall efficiency and profitability of the fire alarm department.

This is primarily an office-based position with field responsibilities as needed. The ideal candidate will have a strong technical background in fire alarm systems and the ability to transition between administrative coordination, operational leadership, and hands-on technical support when necessary.

Reporting directly to the Service Manager, this individual will play an important role in ensuring customer commitments are met, technicians have the resources they need, and daily operations run efficiently.

Key Responsibilities

Operations & Scheduling

• Coordinate and schedule fire alarm inspections, service calls, repairs, and assigned projects.
• Dispatch field technicians and communicate daily work assignments and priorities.
• Monitor workloads, service schedules, and technician availability to ensure efficient operations.
• Forecast manpower requirements and assist management with staffing needs.
• Coordinate with field technicians and administrative personnel to ensure timely completion of customer commitments.
• Oversee service documentation, inspection records, work orders, and job closeout procedures.
• Prepare weekly operational reports and provide updates to management.

Customer Relations & Business Development

• Establish and maintain strong customer relationships to support retention and long-term business growth.
• Respond to customer inquiries, service concerns, and scheduling needs.
• Prepare quotes for fire alarm repairs, service agreements, and additional contract work.
• Identify opportunities to expand existing customer accounts and generate new service business.
• Assist with billing documentation, customer accounts, and other service-related financial matters.

Technical Support & Field Operations

• Provide technical guidance and troubleshooting assistance to field technicians.
• Assist with fire alarm inspections, programming, testing, service, and repairs when needed.
• Visit customer locations and active job sites to evaluate service requirements or resolve technical concerns.
• Ensure work complies with applicable NFPA standards, local codes, and company procedures.
• Assist with permitting requirements and coordination with local Authorities Having Jurisdiction (AHJs).
• Support technicians with technical challenges, equipment requirements, and customer service concerns.

Team Leadership & Development

• Assist with the training, development, and performance of fire alarm technicians.
• Promote accountability, teamwork, safety, and quality workmanship.
• Help identify opportunities to improve departmental efficiency and customer service.
• Support management with recruiting, staffing, and employee development initiatives.

Required Qualifications

• Minimum of 5 years of experience in fire alarm installation, service, and inspections.
• High school diploma or equivalent.
• Strong technical understanding of fire alarm systems, troubleshooting, programming, testing, and repair procedures.
• Excellent organizational, time-management, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to coordinate multiple technicians, service calls, and customer requirements simultaneously.
• Comfortable performing primarily office-based responsibilities while providing field support when necessary.
• Proficiency with computers, business software, and electronic service documentation.
• Ability to work independently and make sound operational decisions.

Preferred Qualifications

• 10 or more years of experience in the fire alarm industry.
• NICET Level II certification in Fire Alarm Systems.
• Previous experience in fire alarm service coordination, supervision, dispatching, or operations management.
• Working knowledge of NFPA standards and local permitting requirements.
• Experience with Microsoft Office and Enterprise Resource Planning (ERP) software.
• Experience preparing service quotes, managing customer accounts, and coordinating field technicians.

Physical & Work Requirements

• Primarily office-based work, with occasional field visits and hands-on technical responsibilities as operational needs require.
• Ability to safely access construction sites, commercial facilities, and service locations.
• Ability to climb ladders, work at heights, and perform physical tasks when necessary.
• Ability to lift and carry tools or equipment weighing up to 50 pounds.
• Ability to use required personal protective equipment and fire alarm diagnostic tools.

Why Join Wiginton Fire Systems?

At Wiginton, our employees are more than just team members—they are owners who share in the success of our company.

What We Offer:

• 100% employee-owned company through our Employee Stock Ownership Plan (ESOP).
• Competitive compensation and comprehensive employee benefits.
• Opportunities for career advancement and professional development.
• Established company with a strong reputation in the fire protection industry.
• Supportive, team-oriented work environment.
• Opportunity to contribute to the growth and success of our fire alarm operations.

Our Core Values: Integrity, Innovation, Dedication, and Quality.

People Over Process. Empowerment Over Entitlement.

If you're an experienced fire alarm professional who enjoys coordinating operations, supporting technicians, building customer relationships, and taking on leadership responsibilities, we encourage you to apply and grow your career with Wiginton Fire Systems.