Fire Alarm Service Project Manager
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Summary
Manages fire alarm service projects end to end for a fire protection company in the Milwaukee area — dispatching and scheduling technicians, handling customer communication, reviewing job paperwork for invoicing, estimating jobs, and tracking costs and schedules for profitability. Core knowledge areas: fire alarm systems, NFPA 72 code compliance, and NICET certification.
Job Title: Alarm Service Project Manager
Location: Milwaukee
Department: Alarm Division
Reports To: Service Operations Manager
Employment Type: Full-Time
Department: Alarm Division
Reports To: Service Operations Manager
Employment Type: Full-Time
Job Summary: The Alarm Service Project Manager is responsible for managing alarm service projects. This includes scheduling, customer service, code compliance, and managing projects from initiation to completion.
Key Responsibilities:
- Manage daily alarm service operations, including technician dispatch, workload management, and customer communication.
- Manage flat-rate/quoted work orders and contract service TI projects.
- Assist service manager with managing T&M service calls depending on workload.
- Review and approve job paperwork and submit to accounting for invoicing.
- Coordinate with sales, inspections, and JC teams to support seamless operations and customer satisfaction.
- Estimate labor, materials and resources for service jobs to assist sales team with issuing accurate proposals.
- Monitor project costs and schedules to ensure profitability and on-time delivery.
- Act as the initial point of contact for technical support issues for technicians and account managers.
Qualifications:
- Strong leader, motivator and communicator, with the ability to prioritize, problem solve and make decisions.
- Strong organizational and time management skills.
- 3+ years of fire alarm service or project management experience.
- Working knowledge of fire alarm systems and NFPA codes (especially NFPA 72).
- NICET Level II in Fire Alarm Systems or ability to obtain within 6 months.