Fire Protection Service Manager

Position is located out of our Houston, Texas district Office.

Manage the service operations of Impact Fire Services assigned location and/or division. To supervise the Superintendents and/or Technicians for the district. Work to achieve the financial, operational and customer satisfaction goals established by the District General Manager.

NATURE OF POSITION:

This position is a local operations management position that reports to District General Manager. The Operations Manager is responsible for ensuring the effective operation of the applicable division(s). The Manager will supervise technical and administrative personnel to achieve financial or operational goals. The Manager will be responsible for ensuring customer satisfaction, and responsible for ensuring a safe working environment for technical personnel and ensuring personnel are properly trained.
JOB RESPONSIBILITIES:

Work with the General Manager and other managers to develop financial and operational goals
Ensure the effective operation of the Division, and the efficiency of personnel.
Establish productivity goals for the technical and administrative goals that fit in with the tactical priorities of the division.
Achieve the assigned monthly goals for revenue and cost control; work to correct any budgetary deficiencies
Lead the technical and administrative personnel in providing a high level of customer service
Learn and ensure compliance with all applicable industry codes
Protect the company’s assets
Perform any other tasks assigned by the General Manager or Managing Member

JOB REQUIREMENTS:

Possess any necessary licensing and certification required by National, State and Local codes.
Minimum of 3 years related operational management experience either in the fire protection industry or the commercial customer service business.
NICET or equivalent training from manufacturers or institutions. Working knowledge of NFPA 72.
Established knowledge of all product lines and services offered by Impact Fire Services.
Competency with the Microsoft Office Suite and the ability to quickly learn the Company’s information systems applications.
Well-developed interviewing and hiring skills.
Strong written and verbal communication skills.
Ability to work flexible hours including weekends to meet customer requirements.
Willingness to travel out of town including overnight lodging.
Demonstrate a high level of customer service.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Possess a valid driver’s license and driving record that meets company requirements

In addition to the above, the most desirable candidate will have:

A four-year college degree in management or business administration or comparable experience is a plus
Industry licensing or certification of competency with fire alarms and commercial sprinkler systems