Fire Service Technician I

The Fire Service Technician I is responsible for providing customer satisfaction by using creativity and ingenuity to investigate and resolve customer issues. They will determine the proper solutions to provide timely resolution to service requests, satisfying customer needs by making appropriate recommendations and repairs while on site. The Service Technician I play a key role in customer development by establishing trust and a rapport for building positive relationships with our customers.

Responsibilities include trouble shooting, performing routine maintenance, setting up monitoring accounts, completing small project installations (upgrading or replacing equipment), system programming, and pre-sales job walks.

Essential Functions:

· Understands technical problems effectively through the proper analysis, evaluation and diagnostic of system issues and determines proper solutions to produce timely resolution.

· Services existing and/or new customers by analyzing work orders, planning a daily travel schedule, performing troubleshooting and determining a course of action timely.

· Enters accurate billable time and products to all service tickets in the company CRM system, entering and updating the appropriate field of the service ticket and entering a complete and through ticket resolution.

· Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign-off of work performed, uploading to service ticket before leaving the customer site.

• Displays an understanding of and the functionality of the Fire Life Safety systems installed.
• Punctuality and regular attendance

• 1–4+ years of experience troubleshooting and repairing commercial fire alarm systems (EST3, Notifier, Silent Knight, Fire-Lite, etc.).
• High school diploma or equivalent.
• Valid California driver's license and proof of auto insurance.
• Ability to work in commercial construction environments, including high-rise and mid-rise buildings.
• Ability to lift up to 20 lbs., climb ladders, and work in confined spaces or at heights as needed.
• Ability to perform field work requiring standing, walking, bending, and extended periods of activity.
• Must be able to work weekends, nights, split shifts, and rotating shifts (if needed).