Firearm Sales Associate

Position Summary:

The Firearm Sales Associate provides exceptional customer service and expert product knowledge in all aspects of firearm sales, accessories, and related merchandise. This position ensures compliance with all federal, state, and company regulations governing firearm sales while maintaining the professionalism, accuracy, and attention to detail expected at Mallards.

Essential Duties and Responsibilities:

Responsibilities include, but are not limited to:

• Greeting and assisting customers in a professional, courteous manner.
• Providing knowledgeable guidance on firearms, ammunition, optics, and accessories based on customer needs and preferences.
• Ensuring strict compliance with ATF regulations, 4473 forms, NICS background checks, and all applicable laws and store policies.
• Verifying customer eligibility and ensuring accurate completion of all firearm sales documentation.
• Maintaining up-to-date knowledge of firearms, product lines, and current promotions.
• Handling firearms safely and ensuring all store safety procedures are followed at all times.
• Performing daily opening and closing duties, including firearm count and security checks.
• Maintaining product displays, signage, and merchandise cleanliness.
• Processing sales transactions accurately and efficiently through the POS system.
• Assisting with receiving, tagging, and stocking firearms and related merchandise.
• Reporting suspicious behavior, safety concerns, or compliance issues immediately to management.
• Supporting the overall retail team with special events, range promotions, or membership programs.
• Performing additional duties as assigned by management.