Firearms Technician II
Job Purpose: Serve as a key support resource for the Technical Support & Gunsmith manager by troubleshooting firearm-related issues with customers via telephone and email. Perform repairs and replacements in accordance with company policies and procedures, contributing to the achievement of departmental goals and operational efficiency.
ESSENTIAL JOB FUNCTIONS:
• Provide timely, courteous and efficient customer service, including handling warranty claims and inquiries via phone and email, and collaborating with product experts to resolve issues
• Repair firearms to factory specifications using hand tools and machinery, including grinders, drills, rotary tools, disk sanders and other types of equipment
• Install firearm components using screws and hand tools; such as metallic or optical sights, pistol grips, recoil pads, and decorative parts of firearms
• Operate equipment to grind, polish, and fit metal parts
• Perform basic to intermediate-level wood and metal work to support firearm maintenance
• Demonstrated ability to safely operate and discharge firearms in controlled environments to replicate scenarios and identify mechanical or operational issues
• Maintain in-depth knowledge of CZ-USA products, materials, coatings, finishes and styles
• Use company software systems proficiently to manage tasks and documentation
• Identify, document, and report product issues, changes and new technical information; communicate effectively with internal teams and supervisors
• Perform routine machine cleaning and maintenance; maintain a clean and organized work area
• Safely handle and apply chemicals including solvent tanks, Ultrasonic, Snail / Lead
• Support department colleagues as needed
• Accurately complete and maintain all required paperwork and records in a timely manner
• Participate in ongoing learning through educational opportunities and professional publications
• Maintain regular and punctual attendance to support workflow continuity
• Adhere to all company policies and procedures
• Perform other duties as assigned by supervisor or manager