First Aid Team Member

Wild Waves Theme & Waterpark

Position Summary

First Aid / EMT Team Members are responsible for responding to medical incidents and providing prompt, professional patient care to guests and team members. This role supports a safety-conscious environment by delivering high-quality emergency medical care, accurate documentation, and clear communication with park leadership and Base Operations.

Team Members in this position are expected to maintain a calm, professional presence while delivering excellent care and guest service.

Skills, Requirements & Qualifications

Must be 18 years of age or older
Must possess a valid Washington State EMT or Paramedic license
Strong first responder and patient care skills
Strong guest service and communication skills
Ability to multitask, prioritize, and manage time effectively
Ability to communicate professionally with guests, coworkers, management, and emergency responders
Ability to work varied shifts including nights, weekends, and holidays

General Duties & Responsibilities

Guest Service

Provide compassionate, respectful, and professional care to guests and team members
Follow all guest service standards and code of conduct guidelines outlined in the Team Member Handbook

Safety

Support Wild Waves’ safety-first culture by promoting a safe environment and identifying potential hazards

Teamwork

Work collaboratively with park leadership, Base Operations, and fellow team members

Cleanliness

Maintain clean, sanitary, and organized work areas, including medical spaces and equipment

Specific Duties & Responsibilities

Medical Response: Respond to medical incidents and provide care within the scope of EMT or Paramedic certification, including patient assessment and treatment
Care Escalation: Assess situations and determine when additional care or outside emergency services are required
Communication: Clearly communicate incident details to Management and Base Operations teams
Reporting: Complete accurate, detailed, and timely incident reports while maintaining confidentiality of sensitive information
Office Presence: Maintain a consistent presence in the First Aid office unless actively responding to a medical call
Emergency Procedures: Maintain knowledge of Emergency Action Procedures and respond appropriately during emergencies
Equipment & Facility Care: Maintain cleanliness and organization of First Aid offices, restrooms, department carts, and back-of-house areas
Other Duties: Perform additional duties as assigned based on department and park needs

Physical Demands & Work Environment

Ability to stand and walk for extended periods
Frequent bending, stooping, kneeling, crouching, and reaching
Occasional climbing or balancing
Ability to lift up to 20 pounds regularly and up to 50 pounds frequently
Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Work is primarily outdoors and subject to varying weather conditions
Noise levels may range from moderate to high

Reasonable accommodations may be provided to support team members in performing the essential functions of this position.

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First Aid Team Member