ACE Properties is a Real Estate subsidiary of ACE Group for Companies, an ACE group of companies having a diversified portfolio including Digital remittance services in more than 100+ countries, digital wallet services in the UK, and real estate projects, a web-based News Channel, advertising businesses, and software solutions in Pakistan. ACE Properties.

Location: Dream City

Job Purpose

The First Impression Officer — working as Receptionist / Front Desk Executive — is responsible for managing front desk operations at Ace Tower, Kharian, ensuring a professional and welcoming experience for visitors, employees, and external stakeholders. The role requires excellent communication skills, strong organisational abilities, and a customer-focused approach to efficiently manage visitor handling, telephone communication, administrative support, and workplace coordination.

Key Responsibilities

Reception & Visitor Management

• Welcome visitors professionally, guide them to relevant departments, and maintain visitor records/cards.
• Coordinate with HR/Admin teams for visitors, interviews, and official appointments.
• Maintain reception area cleanliness, required supplies, and first-aid availability.
• Handle visitor inquiries and report suspicious activities or sensitive visits to management/HR.

Telephone & Communication Management

• Answer and transfer calls professionally to the appropriate departments and CX helplines.
• Ensure phone systems, internet connectivity, and communication tools are operational and report issues promptly.
• Arrange callbacks, conference calls, and provide support to employees regarding phone system usage.
• Maintain updated contact directories and ensure important messages are delivered accurately.

Mail, Courier & Records Management

• Receive, sort, distribute, and maintain records of couriers, parcels, and official documents.
• Maintain records of CVs, invitations, correspondence, and related documentation.
• Ensure confidentiality of official mobile numbers, contact details, and sensitive information.

Administrative & Clerical Support

• Manage meeting room bookings and support meeting arrangements.
• Perform clerical duties including data entry, typing, documentation, and record maintenance.
• Support HR activities for new employees and maintain stationery inventory records.

Monitoring & Reporting

• Monitor official vehicle activities and prepare daily reports.
• Support monitoring of staff schedules, CCTV-related tasks, and workplace cleanliness.
• Escalate issues related to calls, visitors, facilities, or operational matters to relevant stakeholders.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 2–3 years of relevant experience in reception, front desk, administration, or customer service roles.
• Excellent verbal and written communication skills in English and Urdu.
• Pleasant, professional personality with a customer-focused and problem-solving attitude.
• Proficiency in MS Office (Word, Excel, Outlook) and general computer literacy.
• Familiarity with IP telephony systems (e.g., 3CX) and multi-line phone handling is preferred.
• Strong organisational and multitasking skills with attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Active listening skills and the ability to remain calm and courteous under pressure.

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