First Line IT Service Desk Analyst

First Line IT Service Desk Analyst Waterlooville Permanent | Full Time | Hybrid £28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. Key Responsibilities * Act as the first point of contact for IT support, providing professional and customer-focused assistance. * Log, prioritise, troubleshoot a…