First Mile Hub Supervisor - ((Maadi))
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the Job:
Lead and control daily pickup operations to ensure all orders are collected from merchants on time and transferred to hubs according to SLA and route plans.
.Job Code:
2024OPER-385
Job Responisbilities :
- - Manage and assign daily pickup schedules for field teams.
- - Monitor real-time pickup performance via dashboard or system.
- - Track SLA, pickup success rate, and order accuracy.
- - Handle escalations from merchants and ensure issue resolution.
- - Supervise field coordinators and ensure performance alignment.
- - Conduct morning briefings and end-of-day summaries.
- - Validate data accuracy in pickup reports and system updates.
- - Coordinate with Reverse and Linehaul teams for smooth transitions.
Job Qualifications :
- - Bachelor’s degree or equivalent experience.
- - 2–4 years of logistics or delivery operations experience.
- - Strong leadership and communication skills.
- - Knowledge of pickup processes, routing, and KPIs.
- - Proficient in Excel and operational tracking tools.