Fitness Attendant

Our Mission:

Extraordinary Experiences. Connected Community

Club Vision:

To be the leading private club for families and professionals in Northern California, delivering joy, connection, and excellence through our unparalleled facilities and signature experiences.

As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions.

POSITION SUMMARY:

The Fitness Attendant serves an important role in greeting Members while handling day-to-day responsibilities within the Fitness Department. In this position, you will enhance the Member experience by creating a welcoming environment in which BCC Members and guests workout in while providing the highest quality of customer service. This position focuses on customer service with strengths in Professionalism, Good Communication, Relationship Building, and a keen eye for detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Ensure all members check into facility at each visit and verify their identity
• Register all guests and enforce guest and youth policies
• Contribute to a positive, friendly, and safety-first atmosphere
• Monitor members for appropriate behavior as they exercise and use the facility
• Assist members in registering for classes, wellness appointments, touring facility
• Conduct Youth Orientations with teens 14-15 years of age
• Promote and represent our Club Fitness brand
• Educate and promote retail, drinks, snacks, service specials, and programs
• Answer member phone calls and questions, educate self on club events and info
• Maintain integrity of fitness equipment through detailed cleaning procedures
• Maintain neat, organized, and presentable front desk & lobby areas
• Check locker rooms, wipe down counters, keep tidy, restock as needed throughout shift
• Monitor gym floor, establishing a presence in the facility, approachable and available for members
• Communicate with other departments in a timely and polite manner
• Resolve member issues, answer questions and anticipate needs
• Make coffee, lemon/ice water, maintain laundry (wash/dry/fold)
• Report any member issues, broken equipment, conflicts, concerns, etc. to direct supervisor