Fitness Floor Support PT

The Jewish Community Center of Greater Columbus, OH 43209

POSITION DESCRIPTION

Keep the Floor Moving. Make Members Feel at Home.

Part-Time | Nights and Weekends | $14–$18 per hour

Agency Expectations:

• To ensure the highest quality of programs and services and possess a working knowledge of agency programs and services.
• To represent the agency and provide the highest quality of customer service to individuals and groups with whom you come into contact.
• To welcome, thank, and engage JCC members and guests on a daily basis.
• To treat fellow staff with respect.
• To adhere to all policies and practices provided in the employee handbook.
• Wear a JCC Staff ID badge and attend appropriate staff meetings.

Position Summary:

Enjoy a busy, active environment and helping people feel welcome? Join the Fitness team that keeps the JCC’s fitness floor clean, stocked, and friendly. As Fitness Floor Support, you are the face members see first, greeting them by name, answering questions, pointing them to the right class or program, and keeping the cardio floors, weight rooms, and studios ready to go.

Our current openings are nights and weekends, with flexible hours. No fitness experience is needed. Bring a great attitude and a love of customer service, and we’ll train you on the rest.

Duties and Responsibilities:

This position can serve in two primary functions:

Fitness Desk: Front-Line Customer Service

• Learn, understand, and communicate accurate knowledge of all services offered by the Fitness, Recreation, and Wellness departments.
• Share important department information in a timely and consistent manner with fellow JCC staff, including the fitness office, aquatics, front desk, trainers, instructors, the active manager, housekeepers, maintenance, and Member Services.
• Assist with class reservations, program registration, purchasing passes and packages, basic app support, and general inquiries.
• Monitor the cardio floor for cleanliness during peak times and seasons while keeping an eye on desk needs.
• Monitor member needs in person and by phone, and return voicemails as needed.
• Troubleshoot minor equipment and systems issues, such as cable or internet problems, battery replacement, and restarting equipment, and communicate updates.

Fitness Attendant: Floor Care and Member Support

• Address needs on the fitness floor immediately to keep equipment and group training areas clean while attending to member needs.
• Set up spaces for programs.
• Tidy bands, weights, accessories, and yoga props.
• Lubricate equipment.
• Empty fitness floor trash nightly and replenish wipes as needed.
• Wipe down or provide detailed cleaning of equipment as needed.
• Maintain a standard of excellence in cleanliness across the cardio floors, weight rooms, stretching areas, studio spaces, racquetball courts, golf simulator, and more, following the provided checklist.
• Circulate in the cardio and weight room areas, speaking with members and assisting them as appropriate.

Both Functions

• Provide JCC members outstanding customer service as they navigate the fitness floor.
• Greet members and staff by name, if possible, at every point of contact.
• Educate members on programs and services available through the JCC, including new class offerings.
• Circulate throughout the entire JCC building on weekends.
• Learn and use JCC software programs and applications, including Paycom, Traction Rec, Upace/My J, and the Golf Simulator. Training is provided.
• Report safety, housekeeping, maintenance, or any other concerns to your supervisor.
• Politely enforce fitness floor policies as set forth.
• Perform other duties as assigned.

Work Environment & Physical Requirements:

• Work is performed in an indoor fitness facility, including the cardio floors, weight rooms, studios, racquetball courts, and golf simulator.
• Regularly stands and walks for long periods of time.
• Must be able to lift up to 45 pounds.
• Part-time schedule of nights and weekends, with flexible hours. The building closes at 9 pm Monday through Thursday and at 6 pm Friday, Saturday, and Sunday.
• Hours are recorded in Paycom.

What We Offer:

• Pay: $14 to $16 per hour
• Flexible schedule: Part-time hours with flexible nights and weekends
• Free JCC membership
• A supportive Fitness team that values great customer service

Ready to join the team? Apply today and help make the JCC fitness floor a place members love to come back to.