Fitness Manager UFC GYM
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Description
Benefits:
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
GENERAL SUMMARY: The Fitness Manager (FM) ensures a positive customer experience, personally and through Coach supervision. The FM delivers great member service, drives private training and supplement revenue, addresses member and employee relations issues, oversees scheduling and timekeeping, and communicates and enforces Company and Club policies.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Staffing and Development
- Recruit, hire, train and develop a strong team of coaches and future leaders.
- Maintain an engaged, high-performing Personal Training/MMA team aligned with company values and goals.
- Club Administration
- Set daily, weekly and monthly goals aligned with Company objectives; keep Coaches productive and the Club on track to hit financial goals.
- Hold daily, weekly and monthly Coach meetings to review performance, provide direction and drive results.
- Handle member service: club tours, explaining Fitness services, signing training agreements and appointments, and resolving complaints promptly, escalating when appropriate.
- Perform administrative and housekeeping duties as needed.
- Conduct daily facility walk-throughs and report repair/maintenance needs to Operations.
- Ensure compliance with club procedures by monitoring club systems and employee performance.
- Sell and Conduct Personal Training
- Work the floor to assist members and encourage participation in private training.
- Accurately administer client programs, supplement purchases, measurements and workouts; arrive on time and prepared for sessions.
- Support all revenue-generating activities (complimentary workouts, supplement booths, body fat tables, seminars, workshops).
- Sell training sessions through effective prospecting, guest tours and staff Turn-Overs.
- Achieve monthly private training and supplement revenue objectives.
- Review daily club and individual sales performance with the VP and staff to identify issues and needed behaviors.
- Administer company policies related to the sales process.
- Independently schedule and manage client appointments, follow-ups, rescheduling and cancellations, keeping records current.
ORGANIZATION RELATIONSHIPS: Reports directly to the Vice President of Fitness. Communicates and enforces all policies and procedures with the Fitness Team and interacts with all club members and employees.
REQUIRED QUALIFICATIONS
- Knowledge, Skills & Abilities:
- In-depth knowledge of Personal Training, from assessment to program design.
- Able to operate and adjust all Fitness equipment.
- Knowledge of company policies and procedures, including emergency and safety procedures.
- Strong interpersonal, communication and customer service skills with a friendly, enthusiastic, positive attitude.
- Follows oral and written instructions; communicates clearly and concisely.
- Strong organizational and record-keeping skills; able to prioritize multiple tasks.
- Computer proficient, with basic Microsoft Word and Excel skills.
- Required Experience:
- Minimum of 1 certification from an organization recognized by UFC Gym.
- Current CPR/AED certification.
- High school diploma or GED; four-year degree in a related field preferred.
- Minimum 1 year of related experience; management/employee relations experience preferred.
- Physical Requirements:
- Regular standing, walking, lifting, squatting, bending, reaching and spotting.
- Must frequently lift and/or move 45+ lbs.
This description outlines the general nature and level of work performed. It is not an all-inclusive list of duties, and the order listed is not significant.