Fitness Operations Supervisor

Blackhawk Country Club will be the premier full-service club in the East Bay, where members gather as a community and create lifelong connections through exceptional experiences in an incomparably beautiful setting.

As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions.

At Blackhawk Country Club’s Fitness and Wellness Center, hospitality is at the heart of everything we do. The Fitness Operations Supervisor plays a key role in delivering an exceptional member experience by supporting the day-to-day operations of the Fitness and Wellness Center. This position will take ownership of the front desk operation and serve as the primary liaison between members and staff. Key responsibilities include ensuring smooth communication, a welcoming environment, and consistent service excellence. With a focus on safety, cleanliness, and hospitality, this role sets the tone for the club’s service standards and supports the fitness leadership team in maintaining a five-star experience.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following daily:

• Serve as a welcoming and professional point of contact for all members, guests, and staff
• Maintain a general knowledge and understanding of member and guest privileges at The Club. Knowledgeable of all club events, operations, and activities. Answers questions regarding the Club. Informs and educates members on the rules, regulations, and policies of the Club.
• Ensure guest, youth and etiquette policies; communicate facility updates, policies, and program information in a clear and friendly manner
• Assist all members and guests through the sign-in process
• Properly records, documents, and enters member activity into the ClubEssentials system which may include charges.
• Lead by example in delivering warm, personalized, and anticipatory service
• Actively engages with members to build relationships, respond to feedback, and promote a positive and inclusive community
• Maintain neat, organized, and presentable front desk, coffee station, water station, retail shop, as well as laundry and janitorial areas
• Make coffee, lemon/ice water, maintain laundry (wash/dry/fold)
• Sell and promote retail, drinks, snacks, service specials, and programs
• Assist Retail Buyer with tagging, merchandising, receiving inventory as needed
• Maintain the integrity of fitness equipment through detailed cleaning procedures; prevent accidents by keeping equipment organized and in its proper storage
• Routinely check locker rooms, wipe down counters, keep tidy, restock as needed throughout shift
• Order housekeeping and food and beverage supplies, maintain inventory counts
• Conduct Youth Orientations for teen members 14-15 yrs, as well as new member tours
• Assist the Accounting dept. in resolving disputes or making corrections in regard to billing
• Report any member issues/incidents, broken equipment, concerns, etc. to direct supervisor
• Assist with selection for recruiting, hiring, onboarding, coaching, and scheduling new team members

• Contribute suggestions for improvement in partnership with fitness leadership team to offer programs and services to align with member needs/requests and financial objectives
• Partner with the Director on projects such as: member recognition programs, staff incentives, shift duties checklist, and other procedural improvements; creating new and improved systems for efficiencies, and automation
• Aid in the fostering of our culture, bringing the Hawks Code to life
• Partner with the Safety Champion to enhance our culture of safety first
• Partner with fitness leadership team to produce marketing content and materials, communicate member feedback, and work in partnership with group fitness program, personal training, wellness and retail to promote overall success
• Cover front desk attendant shifts as needed, including early morning, evenings, and weekends