Fixed Base Management and Commercial Performance Manager

Role Purpose

The Fixed Base Management and Commercial Performance Manager will ensure that a fixed operational base runs efficiently and delivers against its revenue, profitability and growth targets.

Key Responsibilities

• Responsible for understanding and communicating on the health of the Fixed customer
  
• Full ownership of all customer engagement channels (including e-mail marketing planning and execution) to drive stickiness and to increase campaign and proposition results
  
• Identify opportunities to grow the customer base into valuable customer segments and serve as the SPOC on all base analytics.
  
• Responsible to provide the business with regular and up-to-date customer insight with relevant KPIs to enable more effective decision making.
  
• Ensure data, insight and results are communicated to key stakeholders and the wider business and providing advice on learnings and how to improve going forward.
  
• Manage all customer segment and campaign analysis and reporting. Ensure the production of regular reports on Business KPI performance.
  
• Supervise and prioritisation of Base Management campaigns and wider propositions development roadmap in the Fixed Business
  
• Partner with other stakeholders including Sales, Marketing, Finance, and Customer Experience teams, provide clarity on performance expectations and targets. Influence stakeholders through data‑led insights and recommendations and act as a central performance interface across commercial functions
  
• Translate commercial strategy into measurable base performance targets, support planning, forecasting, and performance review cycles. Track benefits realization from commercial initiatives and ensure adherence to commercial policies, controls, and governance frameworks
  
• Responsible for the development of Telecel Fixed broadband Loyalty Programme; strategy, implementation, performance and optimisation
  
• Create and update ad hoc and regular base performance reports
  
• Works with other stakeholders, including Customer Experience and Relationship management teams to ensure operational execution excellence of all campaigns and propositions.
  

Who we are looking for (Qualifications, Competencies – Skills & Behaviours )

• Minimum of a degree (Marketing, mathematics or finance or related field would be beneficial with at least 2 years’ experience in a commercial/CVM role)
  
• Advanced competence with Microsoft Office Suite especially Excel, Access, PowerPoint
  
• Experienced with Analytics tools (e.g. Tableau and SQL)
  

Nice-to-Have

• Ability to show thought-leadership and take initiative with little supervision and direction
  

• Proven stakeholder management and collaborative working ability
  
• Problem-solving and analytical skills to develop business cases and interpret performance data.
  
• Ability to anticipate and respond to trends and changes in the industry, technology capabilities and customer preference to drive Telecel’s strategic position in the marketplace.