Fleet Customer Service Rep
Job Title: Fleet Customer Service Rep
Memphis, TN | Onsite
Summary:
This front-line operations role is responsible for freight order data entry, appointment scheduling, and trip monitoring. In addition, you will collaborate closely with Account Managers to build strong customer relationships, oversee daily customer activity, and provide support as needed to ensure seamless operations.
Essential Functions:
- Serve as the primary contact for customers, addressing inquiries, processing freight orders, and resolving service issues.
- Accurately enter and update shipment details, appointments, and tracking information in the system.
- Monitor and track freight shipments, proactively communicating status updates to customers.
- Work closely with dispatchers, drivers, and account managers to coordinate deliveries and resolve delays.
- Assist with appointment scheduling and ensure on-time pickup and delivery of shipments.
- Maintain thorough documentation of customer interactions, service requests, and issue resolutions.
- Develop strong relationships with customers, ensuring a high level of satisfaction and repeat business.
- Identify and escalate service concerns to management when necessary.
- Performs related duties as assigned
Skills & Assets:
- High school diploma or equivalent
- 1+ years of customer service experience, preferably in trucking, logistics, or transportation.
- Experience in transportation management systems (TMS), Microsoft Office, and data entry preferred
Prolonged periods of sitting at a desk and working on a computer
Frequent use of hands and fingers for typing, writing, and operating office equipment
Ability to communicate effectively in person, by phone, and electronically
Occasional standing, walking, bending, and reaching
Ability to lift and carry office materials or supplies up to 15--25 pounds occasionally
Some of our Benefits include:
We offer a competitive benefits package designed to support our employees both professionally and personally, including:
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Vacation and Sick Time
Company-Paid Holidays
Life Insurance
Short-Term and Long-Term Disability Coverage
Health Savings Account (HSA) and Flexible Spending Account (FSA) Options
Dependent Care Reimbursement Account
Employee & Immediate Family Assistance Program (EAP)
Internal Growth and Career Advancement Opportunities
Collaborative and Team-Oriented Work Environment
More About Us
At TFI International, transportation is about more than moving freight from Point A to Point B -- it's about delivering dependable service, building strong relationships, and creating long-term career opportunities for our employees. For more than 50 years, BTC has provided bulk transportation solutions across North America while maintaining a strong commitment to safety, reliability, and operational excellence.
We are Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law